Privacy Policy

Last Updated: [05/01/2026]

1. Introduction

Welcome to Melupi Clothing. We respect your privacy and are committed to protecting your personal information. This policy explains how we process your personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

To provide our services, we collect the following personal information:

  • Identity Data: Name, surname, and date of birth.
  • Contact Data: Email address, phone number, and physical delivery address.
  • Financial Data: Payment card details (processed securely via our payment gateway; we do not store full card numbers).
  • Technical Data: IP address, browser type, and cookies to improve website performance.

3. Purpose of Collection

We use your information for the following specific, lawful purposes:

  • Order Fulfillment: To process your payment and deliver your parcel to your address.
  • Communication: To send you order updates, tracking numbers, or respond to customer service queries.
  • Marketing: If you have opted-in, we may send you newsletters or promotional offers. You can opt-out at any time.
  • Legal Obligations: To comply with tax laws and financial reporting.

4. Who We Share Your Information With

We do not sell your data. We only share it with trusted third parties necessary for our operations:

  • Courier Partners: (e.g., The Courier Guy, FastWays) to deliver your goods.
  • Payment Gateways: (e.g., PayFast, Yoco) to process secure transactions.
  • Service Providers: IT and cloud storage providers that help maintain our website.

5. Security of Your Information

We take reasonable technical and organizational measures to secure your data against unauthorized access, loss, or destruction. This includes the use of SSL encryption for our website and secure firewalls.

6. Your Rights (POPIA Compliance)

As a “Data Subject” in South Africa, you have the right to:

  1. Access: Request a copy of the personal information we hold about you.
  2. Correction: Request that we update or correct any inaccurate information.
  3. Deletion: Request that we delete your data (where we are not legally required to keep it).
  4. Objection: Object to the processing of your data for marketing purposes.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, though some features of the store may not function correctly.

8. Contact Our Information Officer

If you have any questions about this policy or wish to exercise your rights, please contact our Information Officer:

  • Email: [admin@melupiclothing.co.za]
  • Address: [No 20 Ras Street, Vrede, Free State, 9835]

If you feel we have not addressed your concerns properly, you have the right to contact the South African Information Regulator.